Userve

Discover whether your program is fully online and what to expect during the learning process.

Are the programs offered by Userve 100% online?

Find out if there are any additional costs beyond your program fee.

Are there any hidden costs?

Discover if there’s a time limit to complete your program.

Does my program access expire?

Learn when to expect your certificate after completing your program.

When will I get my certificate?

Understand how our programs accommodate for users with special needs.

Do you accommodate users with special needs?

Understand the technical requirement you need to fulfill in order to complete any Userve program.

What are the technical requirements to access a Userve program?

Learn about the skills required to help you complete your program successfully.

What skills do I need to complete a Userve program?

Learn how our name change puts your journey and success at the centre of everything we do.

Why did ServeWell change its name to Userve?

Find out what’s inside the trial - and how it lets you experience the full program before committing.

What's included in the 7 day free trial?

Learn whether you’ll need a credit card to start your 7 day trial - and what “no commitment” really means.

Do I need to provide payment information to access the free trial?

Learn how easy it is to upgrade when you're ready - without losing your progress.

How do I upgrade from the free trial to the paid version of the program?

Find out how your learning progress is saved and carried over seamlessly when you upgrade.

Will my progress from the free trial carry over after I upgrade?

Understand the Userve passwordless login process.

How do I sign in to the Userve application?

Discover how you can access your account using a one-time code, with no password needed.

Do I need to create a password?

Learn what to do if your login code doesn’t arrive or you’re having trouble accessing your account.

What if I don’t receive the one-time passcode (OTP)?

Find out how you can securely access your account from any device - anytime, anywhere

Can I log in from different devices?

Find out what 360° Support is and how it helps you succeed.

What is 360° Support™?

Learn what to do if your program doesn’t appear in your dashboard or if you see an error during sign up.

What should I do if I don’t see my program or if I get an error during sign up?

Find out browser and device requirements for accessing and completing our programs.

What devices and browsers are supported?

Learn how to access program resources from within your dashboard.

Where can I find resources related to my program?

Learn how to request a refund and review our Purchase & Refund Policy for eligibility details.

How do I request a refund?

Learn how to update your account details or retrieve past order invoices.

How can I update my account details or access past orders?

Find answers to our most frequently asked questions about getting started, billing, etc.

General

<span style="color: #8396d4">Userve, userve.ca and the Userve logo are trademarks of Userve. All other trademarks are the property of their respective owners. Any advice or recommendations should be considered a guide only. For guidance on any issues addressed on this website, please consult your local government agency.</span>

Userve Website

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Privacy Policy

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