General
Find answers to our most frequently asked questions about getting started, billing, etc.
24 articles
- Are the programs offered by Userve 100% online?
- Are there any hidden costs?
- Does my program access expire?
- When will I get my certificate?
- Do you accommodate users with special needs?
- What are the technical requirements to access a Userve program?
- What skills do I need to complete a Userve program?
- Why did ServeWell change its name to Userve?
- What's included in the 7 day free trial?
- Do I need to provide payment information to access the free trial?
- How do I upgrade from the free trial to the paid version of the program?
- Will my progress from the free trial carry over after I upgrade?
- How do I sign in to the Userve application?
- Do I need to create a password?
- What if I don’t receive the one-time passcode (OTP)?
- Can I log in from different devices?
- What is 360° Support™?
- What should I do if I don’t see my program or if I get an error during sign up?
- What devices and browsers are supported?
- Where can I find resources related to my program?
- How do I request a refund?
- How can I update my account details or access past orders?
- Where is Userve Certification accepted in Canada?
- How Do Social Logins Work?